Lyme Regis Town Council approached Blue Level to modernise their public website and beach hut booking system, which until recently had been entirely manual. The existing process relied on pen-and-paper records, phone calls, and in-person enquiries, creating a heavy administrative burden for council staff—particularly during the busy summer season. This manual approach made it difficult to manage availability, track payments, and respond quickly to customer requests, often leading to delays and double bookings.
At the same time, the Council’s website needed a complete overhaul. It had become dated, difficult to navigate, and was not optimised for mobile users. Essential information was buried under complex menus, and residents often had to call or visit in person to complete simple tasks. The goal was to digitise the entire booking process while redesigning the website into a modern, accessible, and user-friendly platform that would serve both residents and visitors. Blue Level was tasked with delivering a secure online booking system and a revitalised council website that would save time, reduce errors, and reflect the charm and coastal identity of Lyme Regis.